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Return Policy

Please inspect all lamps as soon as they are received for damages that may have occurred during the shipping process and contact us immediately with any problems.

All lamps shipped back to Projector Lamp Solutions must be returned in their original, undamaged box. A 15% restocking fee will be charged on returns that do not fall under our satisfaction guarantee.  Projector Lamp Solutions reserves the right to increase this fee if the lamp is not returned in the condition it was originally shipped in.

Projector Lamp Solutions will make every effort to keep the information on our website up to date and as accurate as possible. Occasionally typographical and/or database errors may occur. If we should ship you the wrong lamp due to an error on our website, we will arrange a full refund or exchange for the correct lamp (plus any difference in cost) with no charge to you. In addition we will incur the costs for the lamp to be sent back to us and your new lamp sent out.

All product returns must first be authorized by a member of Projector Lamp Solutions within 90 days of the original invoice date and a Return Merchandise Authorization (R.M.A.) number must be obtained before shipping the lamp back.

A refund for a purchase made by credit card will be issued to the original credit card account after the return has been inspected.

For purchases made by check or money transfer will be paid by check after the item has been inspected.
Please complete the RMA form below and await confirmation of your RMA number from a representative before sending the lamp.

Please note: This form is not an authorization to return the lamp to Projector Lamp Solutions. Please wait for confirmation number prior to sending the lamp. Failure to do so will result in a delay of your return or refund.



Return Form

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